Payment Policy
Effective Date: May 23, 2026
At Three Rivers Vintage, we are committed to providing a secure, transparent, and straightforward checkout experience. This Payment Policy explains how payments are processed on our website, what payment methods we accept, and what you can expect when placing an order. If you have any questions before completing your purchase, please contact us at support@threeriversvintage.com or +1 (724) 264-4138.
1. Currency and Payment Terms
- Currency: All transactions on our website are processed in USD (United States Dollars). If you are located outside the United States, your bank or payment provider may apply currency conversion rates and fees, which are outside our control.
- Full Payment at Checkout: We require full payment at the time of checkout before an order can be submitted and processed. We do not offer payment plans, layaway, or deferred payment options at this time.
- Order Processing: Your order will only enter our fulfillment process after successful payment authorization and confirmation. We will not reserve or hold items without confirmed payment.
- No Hidden Fees: The total amount displayed at checkout — including product price, applicable taxes, and shipping costs — is the final amount you will be charged. No additional fees will be added after your order is confirmed.
2. Accepted Payment Methods
We currently accept the following secure payment methods through our trusted checkout channels:
| Payment Method | Description |
|---|---|
| PayPal | Pay directly from your PayPal balance or linked bank account. A PayPal account is not required — you may also use PayPal’s guest checkout option to pay with a card. |
| Credit Cards | We accept Visa, Mastercard, American Express, and Discover through our secure payment processor. |
| Debit Cards | We accept debit cards bearing the Visa, Mastercard, or Discover logo through our secure payment processor. |
Note: Payment method availability may vary depending on your location and your payment provider’s regional restrictions. If your preferred payment method is unavailable at checkout, please try an alternative option or contact us for assistance.
3. Payment Security
Secure Processing: All payments on our website are processed through PCI DSS-compliant payment gateways that use SSL/TLS encryption to protect your transaction data. Your payment information is transmitted securely and cannot be intercepted by unauthorized parties during checkout.
Card Data Protection: We do not store your full credit card or debit card details on our servers. All card information is handled directly and securely by our third-party payment processors (PayPal, Stripe). We only receive confirmation of a successful payment and the last 4 digits of your card for order reference purposes.
PCI DSS Compliance: Our payment systems comply with PCI DSS (Payment Card Industry Data Security Standard) requirements, ensuring the highest level of protection for your payment information.
4. Billing, Taxes, and Charges
- When You Are Charged: Your selected payment method will be charged at the time your order is placed and successfully submitted. The charge will typically appear on your bank or card statement within 1–3 business days, depending on your financial institution.
- Taxes and Fees: Applicable sales taxes, shipping fees, and any other charges are calculated and clearly displayed at checkout before you complete your purchase. You will have the opportunity to review all charges before confirming your order.
- Order Confirmation Email: After successful payment, you will receive an order confirmation email containing your order number, a list of items purchased, the total amount charged, and your estimated delivery date.
- Itemized Receipt: A detailed receipt showing all charges — including product price, taxes, and shipping — will be included in your order confirmation email. Please retain this for your records.
- International Orders: For international orders, customs duties, import taxes, and VAT are not included in the checkout total and are the sole responsibility of the recipient. Please refer to our Shipping Policy for full details.
5. Payment Review and Verification
To protect our customers and prevent unauthorized transactions, some orders may be subject to a manual payment review. This is a standard security practice.
What This Means for You: If your order is flagged for review, we may contact you via the email address or phone number provided at checkout to verify your identity and confirm the purchase. This process typically takes 24–48 hours. We appreciate your patience and cooperation.
If Payment Cannot Be Verified: If payment is unsuccessful, declined, or cannot be verified within a reasonable timeframe, your order may be delayed, placed on hold, or canceled. We will notify you promptly by email if any payment issue arises. Please check your inbox and spam/junk folders for communications from us.
6. Refunds and Payment Reversals
Approved refunds are issued to the original payment method used at checkout. Please allow 3–7 business days for the refund to appear in your account after we have processed it on our end, depending on your bank or payment provider.
For full details on refund eligibility, the return process, and timelines, please refer to our Return & Refund Policy.
7. Payment Disputes and Chargebacks
If you have a question or concern about a charge on your account, please contact us first before initiating a chargeback or dispute through your bank. We are committed to resolving payment issues fairly and promptly, and most concerns can be addressed quickly through our support team.
To report a payment issue, contact us at support@threeriversvintage.com or +1 (724) 264-4138 with your order number and a description of the issue.
Chargeback Policy: Initiating a chargeback without first attempting to resolve the issue directly with us may result in:
- Suspension of your ability to place future orders with us while the dispute is under review
- Additional processing fees if the chargeback is found to be unwarranted
- Legal action to recover documented losses in cases of fraudulent chargeback claims
We encourage open communication and will always work in good faith to reach a fair resolution.
8. Billing Address Accuracy
Please ensure that the billing address you provide at checkout matches the address on file with your bank or card issuer. A mismatched billing address may result in a payment decline or additional verification steps. If your billing address differs from your shipping address, please make sure both are entered accurately during checkout.
9. Contact Us — Payment Support
If you have any questions about payment, billing, checkout issues, or need help resolving a payment concern, please contact our support team:
- Email: support@threeriversvintage.com
- Phone: +1 (724) 264-4138
- Support Hours: Monday – Friday, 11:00 AM – 5:00 PM ET
- Response Time: We aim to respond to all inquiries within 1–2 business days
- Store Address: 112 S. Broad Street, Grove City, PA 16127, United States
- Trading Name: Three Rivers Vintage
- Legal Name:Â We Can Custom LLC
- Registered Office:Â 1209 Mountain Road Pl Ne Ste N, Albuquerque, NM 87110, United States
Thank you for your business. We appreciate your trust and are committed to providing a secure and transparent payment experience at Three Rivers Vintage.
