Refund and Returns Policy

Last Updated: August 12, 2026

At Three Rivers Vintage, we stand behind the authenticity, quality, and condition of every hand-curated vintage garment and accessory we offer. This Return, Refund, and Exchange Policy explains the terms for items purchased through https://threeriversvintage.com or at our boutique located at 112 S. Broad Street, Grove City, PA 16127, United States. We want you to make every purchase with confidence, and we are committed to resolving legitimate concerns fairly and promptly.

Quick Reference

1. Return Eligibility & Time Frame

Return Window: You may initiate a return request within 14 calendar days of delivery for online purchases or within 14 calendar days of purchase for in-store purchases. To be eligible, the item must meet all return conditions in Section 2.

Eligible Reasons for Return:

• Incorrect Item: You received an item that is different from the item confirmed in your order.
• Materially Misdescribed Item: The item has a significant condition issue, defect, or measurement discrepancy that was not disclosed in the product description or photographs.
• Damage in Transit: The item was damaged during delivery, provided that the issue is reported in accordance with Section 9.
• Change of Mind: Eligible items may be returned within the 14-day window when they are unworn, unwashed, unaltered, and returned in the same condition as received. Return shipping is the customer’s responsibility for change-of-mind returns.

2. Return Conditions & Item Requirements

To qualify for a return, the item must meet all of the following requirements:

• Same Condition: The item must be unworn, unwashed, unaltered, and free of stains, perfume, deodorant, makeup, smoke, pet hair, or other signs of use beyond reasonable inspection.
• Tags and Packaging: Original tags must remain attached, where applicable. The item must be returned with any original packaging, accessories, documentation, or components provided with it.
• Proof of Purchase: You must provide the original receipt, packing slip, or digital order confirmation email.
• Return Authorization: You must contact us and receive return instructions before shipping an item back. Please do not send an item to us without authorization.

Items Not Eligible for Return:

• Jewelry, earrings, hair accessories, and other personal accessories, except where they arrived damaged, incorrect, or materially misdescribed.
• Items marked Final Sale on the product page or at the point of sale.
• Items returned after the 14-day return window.
• Items that have been worn, washed, altered, damaged after delivery, or returned without original tags where tags were provided.
• Items sent back without return authorization.

3. How to Initiate a Return

Please follow the steps below to request a return:

1. Contact Us: Email support@threeriversvintage.com or call +1 (724) 264-4138 within 14 calendar days of delivery or purchase. Include your order number, the item you wish to return, and the reason for your request.
2. Provide Supporting Details: If your return concerns damage, an incorrect item, or a material discrepancy, include clear photographs that show the issue and, when relevant, the original shipping packaging.
3. Receive Return Instructions: We will review your request and provide return instructions within 1–2 business days. Do not ship an item back until you receive these instructions.
4. Package and Ship the Item: Pack the item securely, include your order information, and ship it using the approved method. For customer-initiated returns, we recommend a trackable and insured shipping method.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return:

• Incorrect, Damaged, or Materially Misdescribed Items: If we confirm an error on our part or damage in transit, Three Rivers Vintage will provide a prepaid return shipping label at no cost to you.
• Change-of-Mind or Fit Returns: The customer is responsible for return shipping costs. We recommend using a trackable shipping service and retaining proof of shipment.

Return Address:
Three Rivers Vintage
112 S. Broad Street
Grove City, PA 16127
United States

Important: Three Rivers Vintage is not responsible for a customer-initiated return that is lost or damaged in transit. Please package the item carefully and retain your carrier receipt and tracking information.

5. Refund Processing & Timeline

Inspection Period: Once your return is received, we will inspect the item to verify that it meets the requirements in Section 2. This process generally takes 1–5 business days.

Refund Method: Approved refunds are issued to the original payment method used at checkout. For eligible in-store cash purchases, we will arrange store credit or another mutually agreed electronic refund method.

Refund Timing: After we approve and process a refund, please allow an additional 3–7 business days for the funds to appear in your account. Timing can vary by bank or payment provider.

Denied Returns: If a returned item does not satisfy the policy requirements, we will notify you by email with the reason. The item may be returned to you at your expense.

6. Vintage Condition & One-of-a-Kind Inventory

Three Rivers Vintage specializes in authentic, one-of-a-kind clothing and accessories from earlier eras. Minor signs of age, such as gentle fading, small imperfections, natural patina, or normal wear consistent with an item’s age, may be part of its character and history. Such characteristics are not defects when they are accurately described or clearly shown in the listing photographs.

We make every reasonable effort to provide detailed descriptions, photographs, measurements, and condition notes. Because vintage sizing differs from modern sizing, please compare the measurements provided in each listing with a similar garment that fits you well before purchasing. Contact us before checkout if you have questions about an item’s condition, fit, or measurements.

7. Exchanges

Because our inventory consists primarily of one-of-a-kind vintage pieces, we generally cannot offer traditional exchanges for a different size, color, or duplicate item. If you would like a different item, you may return an eligible item under this policy and place a separate order for the item you prefer, subject to availability.

If we confirm that we sent an incorrect item or that an item was materially misdescribed, we will offer one of the following solutions:

1. Send a comparable replacement item, if one is available and you agree; or
2. Issue a full refund to your original payment method.

8. Order Cancellation Policy

Cancellation Window: You may request cancellation within 24 hours of placing your order, provided the order has not yet shipped. To request cancellation, contact us immediately at support@threeriversvintage.com or +1 (724) 264-4138 and include your order number.

Already Shipped Orders: Once an order has shipped, it cannot be cancelled. You may submit a return request after delivery if the item is eligible under this policy.

9. Damaged Items in Transit

If your order arrives damaged, please take the following steps:

1. Take clear photographs of the outer packaging, internal packaging, and the item as soon as possible after delivery.
2. Contact us within 48 hours of delivery at support@threeriversvintage.com or +1 (724) 264-4138. Include your order number, tracking number, and photographs.
3. Keep all original packaging and shipping materials until we complete our review or advise otherwise.

For confirmed shipping damage, we will provide a prepaid return label and arrange a replacement, if available, or a full refund at no cost to you.

10. Contact Information & Support Hours

If you have questions about this policy or need help with a return, please contact our customer support team:

• Email: support@threeriversvintage.com
• Phone: +1 (724) 264-4138
• Support Hours: Wednesday–Saturday, 11:00 AM–5:00 PM ET
• Response Time: We aim to respond within 1–2 business days.
• Store Address: 112 S. Broad Street, Grove City, PA 16127, United States

11. Business Information

• Trading Name: Three Rivers Vintage
• Website: https://threeriversvintage.com
• Business Address: 112 S. Broad Street, Grove City, PA 16127, United States
• Email: support@threeriversvintage.com
• Phone: +1 (724) 264-4138

12. Policy Consistency & Cross-Reference

This Return, Refund, and Exchange Policy should be read together with our Shipping Policy, Payment Policy, Privacy Policy, and Terms of Service. In the event of a conflict between this page and general statements elsewhere on the Site, this Return, Refund, and Exchange Policy governs return and refund matters.

13. Policy Changes & Updates

Three Rivers Vintage may update this policy from time to time to reflect operational, legal, or customer-service changes. Any update will be posted on this page with a revised “Last Updated” date. Your continued use of our website or store after an update becomes effective constitutes acceptance of the revised policy.

Last Updated: August 12, 2026